What is E*Assist?
E*Assist is a low-cost browser-based service that eliminates many of the operational and compliance challenges facing modern day broker-dealers and RIAs. If you are looking to streamline your business, remove unnecessary paperwork, save hiring low-value support staff, save on technology support costs, improve your customer service and ease your compliance headaches, then E*Assist is designed can help you and your firm.

Who is E*Assist designed for?
RIAs looking to grow your business though enhanced client service: E*Assist is a complete dashboard through which you can see and manage every aspect of your client relationships. We integrate back-office data to allow you to see end-of-day balances. This is blended seamlessly with your client data and activity history to provide unparalleled reporting on where you are spending your time and which clients are at risk.
IBDs can automate your enterprise's operational and compliance requirements: Powerful, and yet easy to use, workflow features allow CCOs, CIOs, CTOs and home officers to seamlessly interact with reps, automating repetitive tasks that emails barely improve such as account openings/onboarding, principal approvals, check tracking, attestation reporting, outside business activity reporting, market event approval and much more. We save the IBD money by removing the need to hire extra low-value support staff. We reduce compliance risks by automating your policies and procedures, and we save your reps time, allowing then to focus on their clients.

FINRA is always coming up with new regulations - Regulation S-P, Regulation 2821. Can E*Assist help?
Absolutely. Our flexible platform can automate any regulation that requires reps and home officers to interact. Variable Annuity approval workflows are already operational. Home officers have unparalleled access to client records for Reg S-P. E*Assist guarantees to accommodate any future regulation that involve rep and home office interaction

I hear E*Assist can automate many parts of our firm's processes, policies and procedures. How much can you automate for my firm?
E*Assist's has the most advanced and yet easy to use workflow manager available today. Please click here to see a short video highlighting this key capability. If you are looking to enhance any human-based process involving people and teams interacting, E*Assist can create step-by-step automation to guide users through each process, reducing errors and ensuring your business runs as efficiently as possible.

Why has E*Assist integrated so many different services into one platform?
The wealth industry is overrun with niche software applications that focus on a small part of a rep/advisor's daily activities. This means lots of software to learn, with little integration. E*Assist puts the client at its center, and integrates all the services, tasks and 3rd party data that relate to that client into one solution. So whether you are sending your client an email, asking for compliance approval for a new sales, completing a new application form or saving a copy of a document, all this information is stored within the specific client's master record. This gives one-click access to a huge warehouse of content and information on each client.

Why did E*Assist partner with salesforce.com?
E*Assist is an OEM and AppExchange partner of salesforce.com. We have heavily customized this powerful collaborative platform to suit the IBD and RIA market.

A master record is created for each investor, which is then used to hold all information on that individual including tasks, compliance confirmations, documents, attachments and much more besides. This single record makes information retrieval a snap for the rep or advisor. It also makes compliance audits much easier as all the information is held in one location. E*Assist has used salesforce.com's collaborative capabilities to allow reps/advisors and their OSJs/compliance officers to easily share requests and approvals, which helps ease operational support within the firm and helps ensure everyone meets their compliance obligations without having to learn more software.

I hear E*Assist can help my succession planning. How so?
E*Assist holds client data at its center and allows you to easily and quickly build a detailed record of all activities, tasks, sales, approvals, documents and much more besides. This treasure trove will prove an invaluable asset when you come to explain your client base and track record. A succession asset is automatically created every time you use E*Assist.

I need to send customized emails to many clients and prospects. How can E*Assist help me?
You can create a customized email and send it to 1000 clients and prospects a day! Each email can be customized with the specific recipient's name, and a copy is saved in each client's master record.

I use ACT CRM. Can I switch to E*Assist?
Yes. Standalone CRM data such as ACT and Goldmine can be read into E*Assist

What happens to my client data if I switch to E*Assist, and then decide to change my broker/dealer? How do I access my client information?
All your data will be available to you if you choose to change brokers. E*Assist can convert your previous subscription over to your new firm with no interruption.

Who are your calculators designed for?
Many smaller broker/dealers do not have the IT staff to develop tools to help reps sell variable annuities or show clients how long their assets will last after retirement. E*Assist has developed a series of online tools that allow reps to compare different products and demonstrate alternative asset allocation strategies.

What are your "automatic forms?"
E*Assist users can automatically complete both internal and external application forms. Select the client and the relevant form - press a button - and its done. The completed form is saved into the client's master record.